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We do not have to give a refund if you change your mind about a purchase — so please choose carefully. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.
Consumer Protection helpline
0508 426 678 (0508 4 CONSUMER)
4. Refunds Policy
4.1 Unless our terms of trade or refunds or returns policy provides otherwise, a refund will only be provided when it has been proven that there has been an overpayment. When applying for a refund you must provide us with proof of the overpayment. If your refund request is accepted, the refund will be transferred back to the originating credit card or held to your credit against future invoices. No cash refunds will be given.